SALES AND CUSTOMER SERVICE CALL CENTER

Constant Communication is far more nimble than our competition in the call center outsourcing industry. Whether it's call center customer service or an appointment scheduling program, we can typically discuss opportunities and challenges, determine courses of action and implement solutions while our competitors are still in the discussion phase.Constant Communication offers a horizontal call center management structure and empower our dedicated call center employees. We do everything possible to maintain and develop every customer relationship for our clients and believe that our flexible and responsive nature helps ensure the success of our clients' programs.

Each person on our team is trained to deliver exceptional customer service. Every call and every customer is treated with high importance. From taking an order to handling an important financial transaction, our team members are ready to provide the best support around the clock.

Ensuring that all outsourcing services are of the highest quality is our top priority. As part of call center outsourcing services, we also offer quality monitoring services, performed by a separate quality assurance team that keeps track of critical error accuracy, customer satisfaction and other quality requirements, and provides regular reports about each client’s quality metrics.

Constant Communication can also provide call center outsourcing services that comply with various quality metrics and end customer satisfaction benchmarks, which are closely monitored and analyzed in order to ensure excellent service quality.

As part of a dedicated program, live-chat can be an integral channel to communicating with your customers. Constant Communication brand specialists use our advanced training and technology to interact with customers quickly and effectively.

The millenial shoppers of today increasingly expect more and greater customer service for their interactions. Extensive research has shown that the millenial generation on average spends more time on the web and has greater ecommerce activity outside of normal operating hours. Partnering with Constant Communication can help your company reach those important customers and the revenue associated with what might have been missed sales.

Constant Communication offers round-the-clock order processing using a variety of support formats including phone, chat and email. We will interface directly with your existing order entry system through a secure web connection. Or, we can process orders for you, and securely transmit order data to you or your fulfillment vendor at a pre-scheduled time each day. Our agents can handle virtually any type of inbound sales call and will always treat your callers to friendly, accurate and fast service.

In addition to processing your orders, our agents will be fully trained and prepared to answer a variety of questions that your customers may have about your products. Allow us to quickly provide accurate information that will help assure your orders are completed. Contact us today and discover how you can start building longer, more profitable customer relationships.

We provide live-agent inbound and outbound third party verification (TPV) on a 24/7/365 basis. Third party verification uses a professional live operator and voice log technology to create an audible sound file recording for each of your critical customer transactions.

Transfer your live calls to UnitedCalls for immediate TPV processing using standard conference calling functionality. Or, have Constant Communication promptly contact your customers moments after receiving an order confirmation via email, fax, FTP or web browser update. Constant Communication provides a critical human component to every TPV call we process. People want to do business with people, not machines.

At Constant Communication , we’re fully aware that a customer’s post-purchase experience is just as important as the experience leading up to the point of purchase. Constant Communication offers post-sale call center services that support many scenarios. For instance, if a customer wants to return a product because of a deficiency, we can make sure your return procedures are followed. Certain troubleshooting protocols must be followed to ensure that the product is genuinely factory-deficient and not faulty because of incorrect operation.

If a customer expresses their complete satisfaction throughout your product’s lifecycle, Constant Communication can follow up with them to get their exact feedback on their experience. Following up on this kind of information is priceless as it allows businesses to perfect their products and services even more in the future. Finding out how things went right, often helps in finding out why things went wrong. Adequate measurable product feedback is priceless, especially when you have a detailed Customer Relationship Management System (CRM) that allows you to pin-point critical issues and investigate individual cases further.

Brand reputation is everything. Our highly trained and professional Order Processing Agents ensure an exceptional customer experience by delivering immediate assistance to all inquiries. With the tremendous growth of eCommerce and online transactions, a personalized approach is needed to not only safeguard your brand and reputation, but to increase it.

Constant Communication continually reevaluate our operations for innovative and incremental process improvements to adapt to the changing marketplace, suppliers, shipping vendors and best practices. Through a continuous feedback loop, we participate with you and your team in building an industry-leading reliable set of turn-key solutions.